Current COVID-19 Alert

We understand that the COVID-19 virus can cause stress and uncertainty for all of our clients. We want you to know that we are following the guidelines of the World Health Organisation, the NZ Ministry of Health, and the NZ Veterinary Association to ensure that the risk of transmission of the virus is reduced in our hospital. We are working hard to ensure that we are able to stay fully operational and continue to provide care for our clients and their pets.

There is currently no evidence that animals play a role in the transmission of COVID-19 to humans, or vice versa.

Starting Tuesday, the 2nd of June, clients will be allowed into our hospitals but there will be protocols in place to make this work.

  • When you arrive, please report to reception.
  • We are now allowing a maximum of two people per patient to enter our hospital (discretion will be used). If you have more than two people, please ask the others to remain in the car.
  • If we reach capacity in our waiting room spaces, clients will have to wait in their cars. When it is your turn to be seen, a member of the VSA will come and get you. We will ask which car you are waiting in.
  • There will be a minimum 1 m physical distancing rule in place in all waiting areas. Please respect this.
  • Cashless payment via PayWave is the preferred payment option though we also have internet banking and Eftpos.

If you have any questions or need more information, please call us on 09 320 5645 or email us at

Thanks, the VSA team.

Government-recommended Golden Rules for businesses at Alert level 1

According to the New Zealand government, businesses are able to operate at Alert Level 1 with no restrictions in place, but it is important to maintain hygiene practices.

Veterinary Specialists Auckland (VSA) is doing everything we can to reduce the risk of COVID-19 transmission at work, hence we are adhering to all of the following conditions:

  1. If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  2. If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  3. Wash your hands. Wash your hands. Wash your hands.
  4. Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
  5. If you are told by health authorities to self-isolate you must do so immediately.
  6. If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
  7. Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
  8. Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
  9. Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
  10. People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.
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