Current COVID-19 Alert

We understand that the COVID-19 virus can cause stress and uncertainty for all of our clients. We want you to know that we are following the guidelines of the World Health Organisation, the NZ Ministry of Health, and the NZ Veterinary Association to ensure that the risk of transmission of the virus is reduced in our hospital. We are working hard to ensure that we are able to stay fully operational and continue to provide care for our clients and their pets.

There is currently no evidence that animals play a role in the transmission of COVID-19 to humans, or vice versa.

Starting Tuesday, the 2nd of June, clients will be allowed into our hospitals but there will be protocols in place to make this work.

  • When you arrive, please report to reception.
  • We are now allowing a maximum of two people per patient to enter our hospital (discretion will be used). If you have more than two people, please ask the others to remain in the car.
  • If we reach capacity in our waiting room spaces, clients will have to wait in their cars. When it is your turn to be seen, a member of the VSA will come and get you. We will ask which car you are waiting in.
  • There will be a minimum 1 m physical distancing rule in place in all waiting areas. Please respect this.
  • Cashless payment via PayWave is the preferred payment option though we also have internet banking and Eftpos.

If you have any questions or need more information, please call us on 09 320 5645 or email us at

Thanks, the VSA team.

Government-recommended Golden Rules for businesses at Alert level 2

According to the New Zealand government, businesses can operate at Alert level 2 if they’re able to do so safely.

Veterinary Specialists Auckland (VSA) is doing everything we can to reduce the risk of COVID-19 transmission at work, hence we are adhering to all of the following conditions:

  1. COVID-19 is still out there. Play it safe.
  2. All businesses can operate if they can do so safely. Alternative ways of working are still encouraged where possible.
  3. Talk with your workers to identify risks and ways to manage them.
  4. Ask everyone, workers, contractors and customers, with cold or flu-like symptoms to stay away from your premises.
  5. Keep groups of customers at least 1 metre apart, or 2 metres for retail businesses.
  6. Keep contact-tracing records of anyone who will have close interaction (workers, contractors or customers). Retail businesses are not required to keep contact tracing records.
  7. Reduce the number of shared surfaces, and regularly disinfect them.
  8. Wash your hands. Wash your hands. Wash your hands.