We phoned VSA over the weekend with concerns over our cat, Oscar who had a nasty bite wound – we received wonderful advice over the phone. We ended up taking our cat in to the Sylvia Park branch and we were looked after Dr H Lu. She was absolutely amazing. She had a calming presence and despite being in pain, our cat was relaxed and calm with her. Dr Lu was very caring and you could tell she truly cares and loves animals. She took her time examining Oscar and treating him and spent a great deal of time patiently explaining everything to us and answering our questions. I was very impressed and touched by her compassion and caring nature. Dr Lu explained the charges and checked it was all ok before proceeding which was good. She was not pushy and we really felt she went over and above particularly in an emergency when we were stressed and concerned. Very impressed!